As chiropractors, we’ve all run behind at some point in shift. You have assistants sending you little messages which start from little memos of inspiration;
“You can do it!”😀
“You’re doing great!”👍
These then slowly evolve to that of pictures that reassemble a poop emoticon💩- indicating you’d better pull your finger out!
Perhaps you’ve had an acute patient come in that required more time that was allocated. Perhaps you’re tired from having a sick child at home and you’ve lost sleep. Perhaps you just haven’t got your head in the game! Either way do not apologise for running late! Please let me explain.
Saying “I’m sorry” makes it about you feeling better and not them! .. Saying “I’m sorry” says that what you have been doing is of little importance you have wasted both your time and theirs. Saying “I’m sorry” means that one day- should they ever be acute- you will also waste peoples time while working with them.
“If I can’t say I’m sorry what can I say?”
This makes it all about them. They say that “Patience is a virtue” and you thanking them for demonstrating it will give them a warm fuzzy rather than an excuse. Let’s reward them for good behaviour shall we?
“Thank you for your patience” says “I acknowledge that for various reasons you have been inconvenienced however I appreciate you trusting that we do not waste your time lightly.”
We are dealing with people. People are different and have different needs and whilst good procedures will assist you in managing a good many people there will be exceptions and we need to allow for that.
Having said all of that, if you are running late all the time, you’re abusing the relationship and you need to review your procedures and approach to clinic. There is an old saying that when patients are in your waiting room they are counting your sins!
If you are running late all the time try these;
In this course we teach you how to create your own online videos, to educate your patients to increase your practice retention.
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