In the "Art Of Inspiring Referrals" we discuss the use of telling stories of other patients success or of them overcoming challenges. The result of this is often of increasing the patient's confidence that they are in the best hands.
Key things here are;
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As chiropractors, we’ve all run behind at some point in shift. You have assistants sending you little messages which start from little memos of inspiration;
“You can do it!”
“You’re doing great!”
These then slowly evolve to that of pictures that reassemble a poop emoticon- indicating you’d better pull your finger out!
Perhaps you’ve had an acute patient come in that required more time that was allocated. Perhaps you’re tired from having a sick child at home and you’ve lost sleep. Perhaps you just haven’t got your head in the game! Either way do not apologise for running late! Please let me explain.
Saying “I’m sorry” makes it about you feeling better and not them! .. Saying “I’m sorry” says that what you have been doing is of little importance you have wasted both your time and theirs. Saying “I’m sorry” means that one day- should they ever be acute- you will also...
I was a buoy which had lost its mooring. My direction went with the tide, dependant on factors external to myself. I went this way and that to make others happy and content. I was tired both physically and emotionally.
I then observed that all the greatest chiropractors, (or for that matter world leaders) had one thing in common; they were all lighthouses. Rock solid standing up against the elements with their unrelenting bright light. Now the thing about lighthouses is that they are dependable. Ships use them for guidance away from danger. Some ships may have another destination and will pass it by, however many will use its guiding light to find safety.
Buoys without moorings are useless to ships. They could be floating over rocks or a deep channel but the ships are never sure- loose buoys are dangerous!
Now I consider myself a lighthouse.
Steadfast in my beliefs and in the services I provide. People who don’t wish for my services (ships with other destinations) will pass...