In the "Art Of Inspiring Referrals" we discuss the use of telling stories of other patients success or of them overcoming challenges. The result of this is often of increasing the patient's confidence that they are in the best hands.
Key things here are;
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It's quite clear that as a profession we have a wide range of opinions and experiences on what our particular focus should be. In preparing my ACP (Academy of Chiropractic Philosophers) I came across a book titled "Chiropractic Peace" Executive Editor William P McDonald. The book discussed the differing views of the broad spectrum of chiropractic in an informative and mature fashion- I'd recommend it if you would like to understand the thinking of the other 'camps.'
Then I got to thinking about the mudslinging that occurs in the profession that more often than not continues to polarise views whenever the two ends of the spectrum meet.
Having successfully facilitated groups and clients for some years, I feel it would be appropriate to assist in you having conversations that are constructive and enlightening rather than inflammatory.
Avoid making any universal statements such as,
“You know when you see a patient...
As chiropractors, we’ve all run behind at some point in shift. You have assistants sending you little messages which start from little memos of inspiration;
“You can do it!”
“You’re doing great!”
These then slowly evolve to that of pictures that reassemble a poop emoticon- indicating you’d better pull your finger out!
Perhaps you’ve had an acute patient come in that required more time that was allocated. Perhaps you’re tired from having a sick child at home and you’ve lost sleep. Perhaps you just haven’t got your head in the game! Either way do not apologise for running late! Please let me explain.
Saying “I’m sorry” makes it about you feeling better and not them! .. Saying “I’m sorry” says that what you have been doing is of little importance you have wasted both your time and theirs. Saying “I’m sorry” means that one day- should they ever be acute- you will also...