Three-way communication at the front desk is critical in taking a vague referral into a concrete one. Clearly stating the next action and who is responsible at the front desk to both the patient and your CA is absolutely essential to ensure you are not missing opportunities being presented. Dr. Foote shares his tip on using three-way communication in actioning a referral within your practice.
I've always found that a successful chiropractor (and I'm not necessarily just talking about volume- rather impact) is one that is congruent with both their philosophy and their actions. When we look at the clinic as a whole however you can have a congruent chiropractor and have staff members perhaps not doing what has been agreed on.
Whenever we have had new Chiropractic Assistants (CAs) start (and we've had some fantastic ones)- I've always stated that I will never hear what they say if they are saying the right things. I will however develop super hearing skills and hear things that SHOULD NOT be said from the very back of clinic.
Let me give you some made up examples-
You’ve been in practice a couple of years and each day when you get into clinic you likely say the same thing to your colleagues and patients. Then you start about going through the same routines that so far have got you to the point that you are. Now that may- or may not- be a good thing!
You are almost certainly on remote control or auto pilot and often, before you know it, time has passed and you may very well ask the question- “Where did the time go?”
What we know about neuroplasticity is that we become accustomed to our surroundings and often become blind to what is going on.
I recall having a holiday and one of my friends who was locuming for me, moved my tables by literally 5cm (2 inches). The first 3 days back in practice I kept on hitting my shins on the metal edges of my tables because I wasn’t used to them being in that position. I had grown accustomed to where they had been for the past few years.
Now over the...
Ok so you’ve been a bit off and thrown some curve balls with the patients you’ve seen so far in the shift. You’re got people banking up in the waiting area, people are looking at their watches and your support staff are giving you daggers. Each person you see is wanting you to spend more time with them and it seems that each case is getting more and more complicated. The very best thing you can do is take a moment quietly walk down to the bathroom and wash your hands.
Breath. Take a moment. As you are washing your hands focus on washing off the “accumulated crap.”
Researchers Lee and Schwarz in 2010 found that it seems that hand washing may remove past concerns and gives a person the feeling of a clean slate. (Lee & Schwarz, 2010)...
Have you ever noticed that if you hear someone calling your name you instantly look around to see who it is? It sounds obvious but your name is your identity.
When a new person comes into your practice it actually is YOU being assessed.
It is said that “people don’t recall WHAT you told them, they remember how you made them FEEL.” Getting their name right is the first step towards making these people FEEL like they are in the right place and in the hands of the right person.
Looking at their name on the new patient form and making sure you get it right as quickly as possible is critical to creating a connection with them. You have about 20 minutes to mispronounce their name as much as possible. This is around the same length of time as an initial new patient assessment. After that time should you continue to either mispronounce their name, or worse forget it and call them someone else’s, you are likely up the creek without a...